Question 1

What is an underground or concealed leak?

Accepted Answer

An underground or concealed leak is usually a plumbing leak hidden underground, behind a wall, under concrete, or somewhere not easily visible. Many homeowners first discover it after receiving an unusually large water bill.

Question 2

Why did my water bill suddenly become so high?

Accepted Answer

A hidden plumbing leak can allow water to run continuously for days or weeks without being obvious. Many people only realize there is a problem after receiving a much larger bill than normal.

Question 3

What does this app help me do?

Accepted Answer

This app helps prepare a completed Miami-Dade Underground or Concealed Leak Adjustment Request packet. It helps users fill out the official form, add repair photos and supporting documents, sign digitally, and generate one PDF packet for submission.

Question 4

What documents should I include?

Accepted Answer

Users should generally include the completed signed adjustment form, a repair invoice or repair statement, and before and after photos of the plumbing repair.

Question 5

Do repairs need to be completed first?

Accepted Answer

Repairs should generally be completed before submitting the adjustment request. It is also important to keep clear photos of the repair area before it is covered.

Question 6

Does this app submit the request for me?

Accepted Answer

No. This app helps prepare the completed packet, but users must still submit the documents to Miami-Dade Water and Sewer Department themselves.

Question 7

Where do I submit the completed packet?

Accepted Answer

The official Miami-Dade form currently lists WASD-CreditRequest@miamidade.gov as the submission email. Customer care phone support is listed as 305-665-7477.

Question 8

Does this app store my information?

Accepted Answer

No. Drafts, signatures, photos, and uploaded documents stay in the user's browser and are not uploaded to a server by this app.

Question 9

Can approval be guaranteed?

Accepted Answer

No. Miami-Dade Water and Sewer Department decides whether an adjustment request is approved after reviewing the submitted documentation.